So I changed my surname legally and decided to send in documents to Paypal so they could update my account. I then received an email to say that they reviewed my documents and found that I was under 18 when I created my Paypal account and therefore, I can't use the account anymore. I created the account in June 2010, and in November I would have been 18. I am 27 now. Back then, I don't even remember when I created it and nor did the site ask me for my date of birth. I don't have any date of birth recorded on my account. So I called them but they won't even let me close this account to create a new one with my email address. I find this appalling, that I am now 27, unaware of this before since I wasn't asked for my date of birth in the first place. How can I get them to close my account so I can use the same email for a new one??? Anything I can do to solve this??
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