PayPal Community

I have the exactly the same experience with the same site, and presumbly as paypal australia user. I have about 200USD in balance, and invoice is 17000yen - which can be covered by balance easily. However when I use their payment link I can only select bank account/credit card as funding source.  I don't buy this 'paypal calculates the cheapest rate' thing - normal forex tend to convert to USD as a reference currency then to the other currency anyway which is why conversion between any currency/USD tend to give lower spread vs say AUD/JPY.    Also there may be reasons a user want to use balance - for example need the money in bank for a bill AND that paypal withdrawal takes time to settle as well as the conversion cost. So irrespective of the reason for not offering paypal balance as default funding source it should be offered as an option at least, my money, my call.   Right now the issue is I cannnot access part of my money for a payment, which defeats the whole purpose of Paypal as a payment service.           ... View more

 Hi shortlet,   You're right!   If those payments are pending, you should see both an available balance and a pending balance within the desktop version of your PayPal account.   However, if you're viewing your account activity on the PayPal app, you're pending balance may not be visible.   Donation payments shouldn't really be held though so why don't you consider contacting us through Twitter or Facebook so we can research this further for you? That way we can pull up your account details on our side, you see.   We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!   We look forward to hearing from you shortlet,   Conor   ... View more

Thanks that's it all sorted now 🙂 ... View more

Hi Neylee, Welcome to the forums and thanks for posting. 🙂 When you want to verifiy a new credit card the code should usually be visible within 2-3 business days. You mentioned that thde card is a prepaid card, would you mean a gift or virtual card with that? If so, then please be aware that these cards may not always works as intended with PayPal. - Marcel ... View more

Hi Iyoga, Thanks for posting and welcome to the community forums. Sorry to hear about that. As we aren't able to look into your account details here I would kindly like to suggest to you to contact our customer support team regarding this. You can reach us by phone or email, via the webform. You can also reach us on Twitter and Facebook if you want to 🙂 - Marcel ... View more

Hi Susan40, Thanks for posting and welcome to the community forums. 🙂 By saying 4 digit pin, do you mean the verification code for confirming your credit/debit card? After you requested the code via your PayPal account it usually takes 2-3 business days before it's visible on your bankstatement. This code can't be emailed to you I'm afraid. Let us know if you run into any issues? - Marcel ... View more

Hey Dacino, Thanks for posting and welcome to the forums. It sounds like there might be some issues with the verification of the card. Have you made sure that your PayPal account details match those of your credit card issuer? Sometimes the tiniest change in the address, for example, can make a difference. If you continue to run into issues it might be a good idea to contact our customer support by phone regarding this. - Marcel ... View more

Hi Korma, Thanks for posting and welcome to the forums. 🙂 As this is specific issue for which we would need to review your account details I would kindly like to suggest to you to contact our customer support team. You can do this via either Twitter, Facebook, email or phone. - Marcel ... View more

Hi Stevielay, Thanks for posting and welcome to the forums :). It may be possible that this is required to ship an item. A lot of tracking companies would ask for this information so that they may be able to call you in case you're not home or can't find the address. At the end of the day it's up to you if you want to provide this information or not. - Marcel ... View more

Hi Bluedee, Thanks for posting and welcome to the forums    It depends entirely on how the payment is being funded. If you were to send a payment via your credit, or debit, card then the payment should be instant. The same applies for payments funded by your PayPal balance. If it's being send by a bank account then it might take a few days before the day is completed. - Marcel ... View more