PayPal Community

Not sure if I am posting in the right place but we are planning to pay for website development but I can't figure out if this would be covered by PP buyer protection. I have read all the guidance but at one point it mentions it excludes website payments pro. We use this service (but obviously wouldn't be using it for this purchase) but just not clear on whether buyer protection is only for individuals (personal paypal account holders) or whether it also provides protection if I am purchasing something for my business?   Many thanks for any help. ... View more

Hi, Just wanted to let people know there has been an issue with virtual terminal for a few days.   We took 4 payments on Thursday last week - I was in a rush and it wasn't until I finished the last one that I realised it hadn't given the usual "TRansaction successful" screen. I then checked the account and only 1 payment of the four had actually registered.  I logged out and waited a while because I didn't want to risk double charging. Nothing. Next day, I rang paypal to check and was told they were working on "intermittent" issue with virtual terminal. some payments were going through but some weren't. Crucially, it doesn't alert you to the fact that payment has not gone through - there is no error screen.   I was told paypal is working on it - but have just taken a payment today (Monday) and it appears that hasn't gone through. So, if you take payment by VT - check if all payments in past few days have been captured.   We haven't had any email from paypal to warn us about this problem. They should always alert people to a problem like this.   ... View more

Hi,   We signed up to paypal pro over 2 years ago - mainly because we wanted to start accepting payments quickly and it was quick and easy. It also gave us the virtual terminal which we use regularly.   Since last week, we've had calls from customers to say they can't pay with a card - it is only offering paypal payments. I rang to query and the guy I spoke to said although we had paypal pro it hadn't been integrated into our website so payments had been going through paypal express (and the option for card payment has been removed from paypal express) He said it was no problem - I could insert a piece of code to solve the issue but when I rang today to get them to talk me through this, I was told I need to contact an external partner, Cardinal who would set up 3D secure. We have been taking card payments for two years - we have not been asked to apply for any 3D secure approval until now - and I assume it isn't free 😞 The paypal website says you can "accept card payments within minutes" if you sign up for paypal business so I don't see how that is possible if they are now saying we need to apply for 3D secure. Anyone else on pro having this issue? TIA ... View more