Hi ALacarte,
I'm very sorry to hear about this happening. We'd be happy to look into this further for you, but we are unable to view your account information here.
Please reach out to us via one of our customer service channels for assistance. You can contact us by phone or email by clicking the "Contact Us" link at the bottom of the PayPal page. You can also reach out to us via Facebook or on Twitter at @AskPayPal for help!
-Erica
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