PayPal Community

Hi there Sharon4048,   If you have received a refund on a transaction and the funds have been placed on hold, it would mean that the funds are still being processed from your bank account.   A bank funded payment takes between 5 and 7 working days to complete processing between your bank and the PayPal system. If a refund is issued by your seller before the funds complete processing, we place the funds on hold until we complete processing the funds from your bank.   If your funds are not released within the 5 to 7 working day timeframe, please let us know and we can investigate it further on your behalf.   I hope this helps,   David. ... View more

Hi there sharon4048,   It may be either the Customer Service PIN or a Web PIN you are being asked for. The Customer Service PIN is a six digit number that you can create from your 'Profile' page. This code is used to securely identify you when you call PayPal Customer Services. To create a Customer Service PIN: 1. Log into your PayPal account at www.paypal.co.uk 2. Click 'Profile' near the top of the page. 3. Select 'My account settings’. 4. In the ‘Customer Service ID’ section, click ‘Update’. 5. Create and confirm your PIN. 6. Click 'Done'. Note: To generate a secure PIN you cannot repeat digits or enter strings such as 123456. The Web PIN is a randomly generated six digit number that will be displayed when you log into your PayPal account, and access the 'Contact Us' page. The Web PIN is valid for one hour from the time of issuance. To generate a Web PIN, please follow these steps:   1. Log into your PayPal account at www.paypal.co.uk 2. Click the link 'Contact Us' at the bottom of the page. 3. Click 'Call us' in the 'Speak to us' section. 4. The six digit Web PIN is now being displayed. It's valid for 1 hour. Note: If you forget your Customer Service PIN, you will need to create a new one as it cannot be recovered.   I hope this information helps you Wayne ... View more

Hello Barry,   My apologies for not responding sooner - thank you for your very helpful reply!   Unfortunately, I don't know why, but I don't have the facility to upload documents on my PayPal screen.  It took seven, very long and comprehensive, emails to PayPal before they realised that I really didn't have the facility to upload documents!   They had to send me a link which took me to an upload page, after which I was able to send the necessary info to them.   Maybe the PayPal screen in Spain is different to the one in the UK?  Don't know why it should be, but that's all I can think of.   Anyway, thanks for your help, albeit belatedly!   Regards,   Sharon   ... View more