Hi heidipincombe,
Welcome to the Community Forum!
To submit a claim for a transaction made with the PayPal Access Card, contact Prepay Solutions on +44 (0)845 505 8801.
Prepay Solutions is the company that manage the Access Card for PayPal and they are open Mon to Fri, 8am to 7pm and Sat/Sun, 9am to 5pm.
I hope this helps,
Conor
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