Hi milosmoto,
Welcome to the Community Forum!
For this type of advice I recommend you visit https://developer.paypal.com/webapps/developer/support and click 'Ask our Community'.
This is a link to our developer forum and you should find the answer to your question here
Conor
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Hi andrew_copsey,
Yes, if you are eligible for our Seller Protection and have provided all requested documentation, then you will be reimbursed. We can take a closer look at your account if you contact us directly. If you call us again, choose the relevant options on the automated system and then wait on the line, you'll be connected to an agent here.
Thanks,
Sophie
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Hi KBrunk,
Welcome to the Community Forum!
I suspect your husband may have have received a non-genuine email, particularly as there was no payment on your account.
You will know an email is not from PayPal when:
The email uses a generic greeting like 'Dear user' or 'Hello, PayPal member’.
The email requests financial and other personal information.
The email includes an attachment, a software update to install on your computer.
Why don't you forward the email to spoof@paypal.com and we'll come back to you to confirm whether it's genuine or not?
Conor
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Hi coachwalker,
Welcome to the Community Forum!
The standard UK fee for receiving payments through PayPal is 3.4% + 20p.
However, if you are receiving a payment via eCheque, the total fee taken is capped at 30 GBP.
I hope this helps,
Conor
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Hi peterzaic,
Welcome to the Community Forum!
The process of resetting your password can only be completed on your end for security reasons.
Glad to hear you got in resolved in the end though
Conor
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Hi graham 1949,
I suspect, like kernowlass, that the payment has been used to part-fund a seperate transaction.
Why don't you give us a quick ring toll free by clicking 'contact us' at the bottom of your account?
We'd we more than happy to get to the bottom of this for you
Conor
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Hi Stevi_s,
Welcome to the Community Forum!
Kernowlass is right. If your email address isn't confirmed, you won't be able to claim the payment.
Another thing to check is the currency you've received the payment in.
If you received the payment in a different currency, you may need to set up a balance in his currency to claim the payment.
To do this click 'profile'>'My Money''>Currencies' beside 'PayPal balance'>'Add Currency'
Hope this helps,
Conor
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Hi Louise5,
Welcome to the Community Forum!
Kernowlass is right. We would need a little more information to help you with that one.
In general though, once your buyer has your email address, he/she can send money to your account.
I hope that helps,
Conor
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Hi Gh 123,
Welcome to the Community Forum!
It sounds to me like you have a negative balance on your account.
This can happen if a claim is opened and found in your buyer's favour or if a transfer from your bank fails.
For a more specific reason I suggest you give us a call toll free by clicking 'contact us' at the bottom of your account.
Hope this helps,
Conor
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