Hi gerome,
Welcome to the Community Forum!
When you add an email address to your account, PayPal will send you an email to confirm that your the owner of the email address.
Simply click the link in this email to confirm your email address.
To request this email again click "profile">"update" beside "email">"confirm" beside the email you want to confirm
Let us know how you get on,
Conor
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Hi heidipincombe,
Welcome to the Community Forum!
To submit a claim for a transaction made with the PayPal Access Card, contact Prepay Solutions on +44 (0)845 505 8801.
Prepay Solutions is the company that manage the Access Card for PayPal and they are open Mon to Fri, 8am to 7pm and Sat/Sun, 9am to 5pm.
I hope this helps,
Conor
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Hi siuhei9v9,
Welcome to the Community Forum!
It sounds to me like you are trying to confirm a debit or card card rather than the PayPal Access Card.
For this we typically send a charge to your card that takes 2 to 3 days to show up on your statement.
Beside the charge you will see a 4 digit code, which you put back into your PayPal account when prompted to complete the process.
If you enter the code incorrectly 3 times you card is disabled from our system.
If you find this happens, please reach out to us by phone and we will happily reactivate your card and help you start the confirmation process again
Let us know how you get on,
Conor
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Hi kegilliam,
Welcome to the Community Forum.
At this time the PayPal Access card is only available to our customers by invite only.
However, we are sending out invites on a regular basis so keep an eye on your emails for any updates on this,
Conor
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Hi Dasxmint,
Welcome to the Community Forum!
This sounds a little like a bank charge to me.
On occasion your bank might honour a direct debit when you have insufficent funds in your account and charge you for this service.
I hope this helps,
Conor
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Hi CaptBeaky,
Welcome to the Community Forum!
I suggest that you contact your seller and ask him/her to cancel the payment from within their PayPal account.
The money involved will still leave your bank account but it will be credited to your PayPal balance within 5–7 working days. You can then send the payment again, using an instant payment method.
To avoid future payment being sent as eCheques simply update your card details within the profile tab.
I hope this helps,
Conor
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Hi claireriley,
In most cases your buyer is able to cancel the payment on their end by clicking 'cancel' in the ‘Order status/Action’ column.
If your buyer does not have the cancel option, the payment will be returned automatically after 30 days.
Hope this helps,
Conor
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Hi wgarry,
Welcome to the Community Forum!
I suggest that you contact our Collections Department directly on 02086100150 (Mon-Fri, 8am-7pm and Sat, 8am-6.30pm)
They can take a payment over the phone with your debit card, clearing your negative balance much quicker.
Hope this helps,
Conor
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Hi MartytheHat,
If you are having difficultly making a specific payment it best to contact us by phone so we can take a look at it for you.
Every payment is different so we are in a better postion to help you when we have your account details.
I hope this helps,
Conor
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Hi shabs124,
Kernowlass is right.
Typically when a payment is not visible in your account, it has been sent to an old or different email address.
When you add this email address to your account and confirm you own it, the payment is usually then posted to your balance.
I suggest you give us a quick call via the contact us link so we can help you locate the payment.
Hope this helps,
Conor
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