I am experiencing exactly the same issue. The seller says they cannot refund the part of the payment that went to pitney bowes. I am unable to open a case with paypal or ebay as the item fee has been refunded. Even after eventually managing to get a number to call ebay and wasting half an hour on the phone they told me I made a separate payment for shipping and was not covered by ebay protection programme. I explained that I did not make a separate payment, paypal split the payment. After a bit of research I found this on ebay. http://pages.ebay.co.uk/shipping/globalshipping/buyer-tnc.html Item 4a and 4b detail that I AM covered by the ebay protection programme so I emailed ebay with information on THEIR website that they seem totally unaware of and am waiting for a reply.
... View more