EGAN Medical is a retail provider of high-quality yet affordable medical equipment, supplies, supplements, maternity care products and many other healthcare items.
EGAN Medical was transformed in January 2011 from a strictly brick-and-mortar business to a cutting-edge technology-first organization by Peter Egan Jr., son of the original founder of EGAN Pharmacy and Medical Equipment, who founded EGAN Medical's parent-company.
After the decision was made to phase out the brick-and-mortar business, Peter Egan Jr requested permission to take over the company rather than close it, bringing with him his knowledge of the internet and e-commerce in particular.
The restructuring from a strictly brick-and-mortar company following the traditional DME business model to a high-tech e-commerce firm willing to accommodate local customers (as opposed to rely on them) went better than anyone could have ever expected. The relocation of the company to a less costly facility allowed EGAN Medical to pass along savings to customers, making EGAN by far the best priced medical equipment and supply firm in Covington, Louisiana and all of St. Tammany Parish (county).
This fact alone made the company popular with locals, and Mr. Egan's online marketing prowess quickly turned it into a global contender on the technological front. Since the restructuring, the company has seen 500-plus percent growth in less than three years.
The company's website is http://www.eganmedical.com/
EGAN Healthcare (EGAN Medical's parent-company)'s website is http://eganhealthcare.com/.
EGAN Medical has a number of blogs:
Thank you for the suggestion. Of course, I have exhausted every means possible both within PayPal and externally, and am in the process of lobbying the Congressional committes which have subpoena power and deal with issues such as the internet, technology and commerce to hold a special hearing in which PayPal executives would be forced to testify under oath about their criminal enterprise and inparticular the chargeback fraud scheme in which at best PayPal is complicit in colluding with other entities and at worst is solely responsible for. The only reason I'm posting here is to warn other merchants and soon-to-be merchants that PayPal is in fact a criminal enterprise that preys on small business so they don't make the same mistake I made in ever entrusting crooks like those employed at PayPal to handle my company's payment gateway and transaction processing. The truth about this criminal organization and the thugs of whom it is comprised shall soon be known to anyone and everyone who either foolishly allows PayPal to swindle them or is ignorant as to what PayPal actually is, how it commits what is possibly that most prolific act of larceny in American history (when you factor in all the companies being routinely victimized --- surely mine isn't the only one), or who is considering entrusting PayPal to come within 500 miles of their money. Meg Whitman is an evil woman. PayPal's culture is reflective of her Satanic pact and if no one else will take down these evil **bleep** I'm left with no choice but to do it myself. My purpose for posting here is to warn others before they too become PayPal's next victims. Unfortunately, even when you're personal friends with high-ranking members of the United States House of Represenatives and the U.S. Senate, it still takes time to go about getting them to get their own leadership to agree to schedule the hearings, make sure they have teeth and bring these crooks to justice.
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In regards to transaction ID involving the chargeback fraud initiated by of in for the amount of $46.23, let this message serve as an ultimatum to PayPal and whichever incompetent and/or criminal PayPal employee(s) colluded with credit card company to defraud my organization out of $46.23 that I am drawing a line in the sand and demand that PayPal reimburse my company the full amount of the stolen funds and that PayPal come out-of-pocket for any such future fraudulent chargebacks filed against my company for which PayPal for reasons unknown decides to side with the petty thief instead of the company which provides factual basis for disputing and refuting the attempted fraud. Since we did everything right with regard to this transaction, providing ample evidence to dispute this chargeback, with PayPal dropping the ball and lying in claiming we provided insufficient evidence to dispute this chargeback, we demand that PayPal reimburse us for the $46.23 is stolen funds since we did not owe a refund, the buyer did not qualify for a refund or a chargeback and incompetence on behalf of PayPal is the only reason why a chargeback was issued. That PayPal is acting in cahoots with the credit card company to defraud us of legitimately earned funds is completely and totally unacceptable. This is a matter of principle. If PayPal fails to do the right thing and foot the bill for its own incompetence I will be contacting my Congressman and Senator, with both of whom I am close friends and have worked for one to request an FTC investigation into PayPal's fraudulent activities in colluding with credit card companies to help petty thieves defraud honest businesses. The path of least resistance for PayPal is most definitely to reimburse us for the funds stolen from our account by criminal and/or incompetent PayPal employee(s). I will facilitate these meetings and they will facilitate an investigation which will result in news headlines highlighting PayPal's criminal behavior and involvement in white-collar crime if my company is not reimbursed for this transaction for which we owed no refund and for which ample evidence was provided to dispute a chargeback. Think I'm bluffing? Try me! PayPal's failure to reimburse my company for the funds stolen from our account today will open up a can of worms unlike anything PayPal has ever seen before. You know not who you're stealing from, and I will pursue this until PayPal employees are in prison if my company is not made whole in regards to the theft of the $46.23 from our account on the date of October 20, 2013.
The same applies for any future such attempts at chargeback fraud for which the evidence we provide is more than sufficient to determine the so-called buyer is a petty criminal who is in no way entitled to our currency.
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@snowshoe I just wanted to thank you for your assistance with regard to my question about inclusion in PayPal Shops, and to follow-up with you about it. About a week ago, upon logging out of PayPal, the page to which I was directed was the sign-up page for PayPal Shops. Sicne you took the time to answer my question I thought it would be prudent to follow-up and let you know that apparently someone at PayPal saw the thread and directed me to the proper page upon logging out of my account. Regards, EGAN Medical
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I'm continuously amazed at how brazen PayPal is when serving as an accessory to fraud for a crime committed against its own clientele whose best interests PayPal is supposed to represent. Please accept my regards as I genuinely can empathize with your circumstances.
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We know that these instances are not for unauthorized access. If I can find the buyer on Facebook, confirm she is in fact pregnant (or at least was at the time of the transaction), and that the timing of her attempt at committing fraud coincides directly with her giving birth and thus no longer retaining use for the product purchased (almost always maternity support undergarments), then... Yeah, it's a pretty safe bet that we know for a fact she's lying about the whole "unauthorized use" claim. Besides, those incidents typically involve bulk order of high-end items - not single units of a product designed for a person fitting the exact demograpic of the credit card holder specific to that very stage of her life. In any case, more often than not they decide four months after reciving the item that they never received it, or that it was not as described (all shipped new, in original packaging). PayPal is just spineless by-and-large and won't represent its clients with the same intensity and vigor that the organized crime rings (i.e. credit card companies) will represent their lying, thieving clientele.
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Actually, for the most part the fraudulent chargebacks are credit card customers buying off-Ebay. We sell maternity support garments, and often after the customer has given birth, she will attempt to claim she either never received the item (in hopes that we're so aloof we keep no records), that it was unauthorized or not-as-described (all shipped new in manufacturer's original packaging). PayPal enables the activity by refusing to represent its clients with the same vigor the organized crime gangs (credit card companies) do their clients. They always say the same thing: "After reviewing the information you've provided, the buyer's credit card company still maintains the buyer is owed a refund." They say this regardless of the circumstances, and no matter the evidence. The only way we can win is if we appeal and buyer forgets. As long as they persist, PayPal will bend over on our behalf and make us take it, while the buyer makes off like a thief. We know what's going on. These women - once they no longer can use the item (i.e. they've already given birth) - try to get their money back knowing that PayPal is soft and won't defend its sellers, so they wind up stealing the product in essence and PayPal is crinially liable for acting as an accessory to the crime.
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Why does it seem that in about four out of every five fraudulent chargebacks (defined as those in which the scam artist keeps the product and steals the merchant's money back via their credit card company and PayPal's chargeback "resolution" system) on average, PayPal sides with the scam artist, handing over their (PayPal's) customers' money to the crooks and theives defrauding them? Why won't PayPal defend its customers as aggressively as the corrupt credit card companies, which always and without fail find that "after reviewing the evidence, their client's chargeback claim is legitimate", even though any objective observer can see clear as day that "their client" belongs behind bars. Why is it that a merchant can provide proof-of-shipment, all sorts of additional documentation proving that it fulfilled its end of a mutually agreed upon transaction, only to have the scam artist file a fraudulent chargeback after receiving the merchandise, and PayPal STILL helps them steal from the honest party --- the only acting in good faith? Since PayPal has developed a reputation as "soft" in terms of defending its own clients against fraud, a criminal racket has developed that take advantage of this fact by defrauding companies that lack the resources to see that they are prosecuted --- which also happen to be those most afflicted by such petty fraud. Why won't PayPal utilize its resources to help ensure an arrest is made and the scam artist prosecuted in chargeback fraud cases? It seems to me that that would be a far more effective means of putting a stop to it than handing over the hard-earned money of vulnerable small businesses whose own merchant services provider has stabbed them in the back.
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It doens't matter how much iffefutable evidence you offer, sellers can't win disputes with Ebay buyers. At least Ebay has made it so that the buyers can't leave negative feedback after stealing your products and your money.
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All I can say is that I empathize with you. PayPal customer service, while far better than that of its sister-company Ebay (which is still more of a customer disservice), is hit-and-miss from my experience. Sometimes, the reps offer fantastic help. Other times, I've felt like you probably do right about now. My advice is to never try anything that doesn't fall under the broad umbrella of standard protocol, as that way you're not dependent upon an inconistent customer service system to help you recoup your losses.
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How do I go about getting my company included in PayPal Shops? How do I go about getting my company included in PayPal Shops? Granted, it doesn't appear the site gets a lot of traffic, or would refer a whole lot of buyers, but it nonetheless is another place where I'd like to see my business listed alongside all of the large big box stores and internet equivalents. For anyone unfamiliar, I am referring to this directory of online retail businesses: https://shopping.paypal.com/index I would like to see EGAN Medical Equipment included among the companies featured on that site. My question is: How do I go about seeing to it that my company is listed within that directory?
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