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since ‎Dec-05-2012
_Oliver_
_Oliver_ Contributor
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Latest Contributions by _Oliver_
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Re: cannot deliver items whilst account is limited

by _Oliver_ Contributor in Limits and verification
‎Dec-08-2012 04:36 PM
‎Dec-08-2012 04:36 PM
I called them and explained that I couldn't pay postage, so they closed my account and confiscated all the money in it. thanks. They still haven't even said that I've done anything wrong yet ... View more

Re: cannot deliver items whilst account is limited

by _Oliver_ Contributor in Limits and verification
‎Dec-07-2012 02:45 AM
‎Dec-07-2012 02:45 AM
Can I still refund money when my account is limited? So you're saying I have to find a couple of thousand pounds from nowhere, or close down my entire business and give back any money I have earnt, cancelling my orders and pushing them to the back of the queue, meaning I'll have to wait probably months to be able to try again, to comply with this random security check when I've done nothing wrong? Just because they didn't consider the possibility that items bought a day or two ago might not have been posted yet? ... View more

cannot deliver items whilst account is limited

by _Oliver_ Contributor in Limits and verification
‎Dec-06-2012 05:59 PM
‎Dec-06-2012 05:59 PM
so my account has been limited until such time as I can provide certain information on my transactions. the thing is, this includes providing proof of delivery for items that I cannot pay for the delivery of until the limit on my account is lifted, so what can I do here? thank you ... View more

Re: account limited and can't ask for help until i...

by _Oliver_ Contributor in Limits and verification
‎Dec-06-2012 02:55 AM
‎Dec-06-2012 02:55 AM
oh yes, and the request to upload information about certain transactions, those transactions are referred to by a sequence of seemingly random letters and numbers which give no clue as to which ones are meant, and there is nowhere to actually upload any files I might have, it says the resolution centre, but nope, nothing there about it. ... View more

account limited and can't ask for help until it is...

by _Oliver_ Contributor in Limits and verification
‎Dec-05-2012 07:17 PM
‎Dec-05-2012 07:17 PM
So I come on to find my account limited for the purpose of security checks or something, and when I go to ask for help getting it unlimited, it turns out I cannot sign into my account to ask for help until after the issue has been resolved. Every time I try to do so, it says I need to sort out certain security checks before I can do so.   Also, regarding the original issue, I was asked to clarify details of certain transactions, and sent in information stating quite clearly that, as had been arranged with the customers, items for sale had yet to be purchased or sent out, our agreed upon company method of business is to recieve money from the customers, and use this to pay the factory afterwards, which was made clear to everyone involved. I gave this information as requested, and it was seemingly ignored entirely as a few hours later I recieved a request to send evidence that the items had been paid for and sent to the customers, something I cannot do until after my account has been unblocked. I have nothing to send, and it seems there is no option to send them this information, only to upload files I do not have. How do I proceed from here? ... View more
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