Hi lisa35,
Sorry to hear about the issues you're having. If you're still unable to log in, I'd recommend trying to recover your password.
You can do this by clicking on 'Forgot?' in the Password box on the front page of the website, and then 'Get started'. You'll then have the option to select 'I've forgotten my password', and you can then follow the steps to gain access again.
You can also contact us directly by phone for a quick resolution. You can find our contact details by clicking on 'Contact us' at the bottom of the page. Please let us know if this works for you!
Thanks,
Sophie
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