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since ‎Feb-08-2010
pluckedchicken
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Latest Contributions by pluckedchicken
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Re: IPN failure message

by pluckedchicken Contributor in Merchant services (Archive)
‎Feb-10-2010 03:44 PM
‎Feb-10-2010 03:44 PM
Disabling IPN works if your software doesn't expect, or is not set up for IPN, but my software/cart does expect an IPN and has a script to handle the IPNs   I can't turn off IPN or my software won't credit customers with the sale ... View more

Re: IPN failure message

by pluckedchicken Contributor in Merchant services (Archive)
‎Feb-10-2010 07:57 AM
‎Feb-10-2010 07:57 AM
wow.. that is interesting.   So far I haven't heard from any customers that hey are getting these IPN notices.. but if I were a customer I'd wonder about the mechant..  plus I don't like the idea of having my file locations being sent out to customers   I haven't heard anything on the ticket I opened with PayPal ... View more

Re: IPN failure message

by pluckedchicken Contributor in Merchant services (Archive)
‎Feb-09-2010 08:24 AM
‎Feb-09-2010 08:24 AM
After calling PayPal support (you got to give the automated system a reason for the call, and eventually it will transfer you to an agent) i got  a hold of an agent that pointed me to paypal.com/mts   the explaination there is below, but I opend a ticket, because this still does not address my question, of why now, since my cart has been in place since 2007   As of 2/3/2009 some merchants may be receiving emails with the subject of "PayPal Instant Payment Notification Warning".   The purpose of this email is to notify you that PayPal is having trouble delivering IPNs to the URL(s) in the email. If you are receiving these emails you should check your IPN settings to ensure that the URL is set correctly and also that the IPN script on your server is in the location specified in the IPN settings on your PayPal account or as specified in your payment processing software that is integrated with PayPal.   You can see which IPNs are failing by checking your PayPal account IPN history. To see this please follow these steps:   - Login to PayPal account and hover the mouse over "History" - In the drop down menu click "IPN history" (See screenshot below) - Within the IPN history page, look for IPNs that are in a retrying or failed state to find which IPN script is failing - Clicking on the "Message ID" for these IPNs will show the message that was sent, the number of retries and the URL it was sent to     ... View more

Re: IPN failure message

by pluckedchicken Contributor in Merchant services (Archive)
‎Feb-09-2010 07:38 AM
‎Feb-09-2010 07:38 AM
I don't use eBay.. and it appears payments are completing.. I'm just worried the customer won't get credit in the backend of my system.   Thanks for the help.. I'll try talking to PayPal ... View more

Re: IPN failure message

by pluckedchicken Contributor in Merchant services (Archive)
‎Feb-09-2010 06:45 AM
‎Feb-09-2010 06:45 AM
I haven't found a way to contact PayPal on the problem.. Do you know how to get a hold of someone at PayPal.. or have you heard of an ETA when it will be fixed? ... View more

IPN failure message

by pluckedchicken Contributor in Merchant services (Archive)
‎Feb-08-2010 05:00 PM
‎Feb-08-2010 05:00 PM
We're getting an email message from PayPal:   Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:   the file named in the email  exists , a part of our amember software, and has been in place, and unchanged since 2007   why are we now getting the message, and what can I do to fix it? ... View more
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