mridula88 -
Welcome to the Community!
I was able to find telephone information for your merchant on their website here. You might consider giving them a call. I noticed there's also a link there for tracking your order, so that might be helpful as well.
If you still aren't able to reach them after contacting them via phone, you might consider filing a dispute. To learn more about disputes and your protections as buyer, check out this site.
Thanks!
Adrian
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