Hi Olivia, Thanks for your time you take to respond to our messages. You instruct us not to rely on email notifications because "fraudster can mimic emails" and email "relies on the activities of two (or potentially more) email servers." Fine. At the same time, you tell us that "The problem that caused the need for the change is that many customers were not reliably getting payment notifications at all." So which is it? Are payment notifications important or not? Why did you care that some of your merchants didn't get any notification email if they are unreliable anyway? Why did you not instruct that group of people to start using Instant Payment Notifications? Instead, you made a change that affected merchants relying on this feature for many years and now we - presumably a majority of your merchants - are forced to find workarounds or learn to use IPN. I, like many other clients of yours, am a small business owner and have neither the time nor the resources to incorporate IPN in my process. Your change impacts my business profoundly – and not in a good way. I realize that it is unlikely you – Olivia - designed or approved this change and now you are forced to defend it even though you may even agree with us. If that is the case, please find the courage to convey to you superiors that this is an irresponsible and poorly thought through change that will antagonize your customers. Thank you.
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