both paypal and email do make it hard to contact them (first time i had to toke a few hours to find it) https://www.paypal.com/uk/cgi-bin/webscr?cmd=_help&t=escalateTab (if you want to call them) if not click the email tab (tho i would advise calling them since they email team just tell you they cant go in to details of claims and to call anyways) tho maybe its not loading for you (due to your post) if so the phone number is 08707 307 191 (should be free or local rate for BT, depends on your plan, others we be more ofc, tho maybe ask for a call back when you get a human still that takes about 10mins)
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