Hi there Jaysun,
Were you advised that the payments were being placed on hold when you were listing this item for sale on eBay or were you advised that a case was being opened through your PayPal or eBay account? Can you see a case through the Resolution Centre on your account?
If you are a new seller to PayPal and eBay, your payments may be subject to the new seller holds. You would be advised when listing an item for sale through your eBay account if the payment will be placed on hold when it has been received in to your account.
There are a few reasons as to why we place payments on hold when they are received. Some of these reasons are as follows:
• You have been an eBay and PayPal member for less than 6 months • You have an eBay feedback score of less than 100 and do not have a record of good performance • You have a Buyer dissatisfaction percentage of 5% or greater • You have an average Detailed Seller Rating (DSR) of less than 4.5 • You have received fewer than 20 Detailed Seller Ratings in the last 12 months • You have a high rate of customer disputes • You’re selling in a high risk category or industry such as, tickets, travel, gift certificates, computers, consumer electronics or mobile phones
There are three ways in which a payment will be released to your PayPal account. Your funds will be released within 24 hours from when one of the following occurs: • The buyer leaves you positive feedback • 21 days pass without a dispute, claim, chargeback, or reversal being filed on the transaction • You provide a tracking number which shows that the item has been delivered over 3 days ago
If you have received more then 100 positive feedback as a seller and you would meet all of the above requirements, you should try contacting customer services directly and we can investigate this further on your behalf in order to see about getting the holds removed from your account.
I hope this helps,
David.
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