Hi positivebalance,
When a payment is held for fraud review, the entire fee is credited back if and when the payment is fully reversed.
When you give a refund on a payment, it's a different story. The fee is given back to you in a pro-rated amount for a partial refund, and in its entirety for a full refund, minus the $.30 fixed portion.
The best way to see this is to view your history through the filter of "All activity (with balance)". This will show the impact of every step of the transaction on your balance.
If you experienced something different than the above, please give Customer Solutions a call. A representative will comb through your history with you, line by line, and find the place where the fees were credited back. If something went wrong, they'll find that and rectify it.
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