Hi there Jobsworth0729,
Firstly, there is a technical issue that is resulting in customers receiving the same error message as you when they try to remove their card from their PayPal account. This is a known technical issue and it can be resolved if you contact customer services and we can have the card removed from the account for you.
I don't know exactly why you have received a response that does not specifically answer the query that you have asked. My best advice for you would be to try contacting customer services again by email or phone and we should be able to have your card removed from your account for you.
I hope this helps,
David.
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