Lots of people with the same problem, and I've been on at them for a week over this. They closed my CS ticket!!! They as yet have NO SOLUTION to this. Keep bumping your question, and any others you see like it, until they get off their backsides and sort it you. Open a ticket with customer service to explain the issue, and that there are many others with the same problem on here. For what we pay in fees, their customer service is absolutely appalling.
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