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xsig15 · ‎Nov-03-2018

When shipments are in the range up to perhaps $200, the only way to ship international at lowest cost and least customs scrutiny is international mail. Using a carrier like Fedex etc does speed up the process, but makes shipping cost, paperwork etc much too costly. Also, customs rules for MAIL are much different then Fedex etc. Recently, when storms hit the east coast, import handling was delayed by weeks because the centers were not operating. Customers waiting for their packages (we IMPORT! to the US) started complaing to PAYPAL. Paypal does not seem to take these things into consideration. SHipments from Europe to Israel, for example, are often held up for weeks in Israel customs. Just because they are overwhelmed. There is no reporting from ISrael Post to international EMS system. ALthough we can proof shipment with tracking number. PAYPAL keeps their timelines and refunds customers and shipments then arrive.

xsig15 · ‎Oct-29-2018

Because we ship international, some shipments are held up for various reasons in security,, in customs and for other reasons. Unfortunately, Paypal refunds money to customers when - for example a registered mail package with proof of shipment and tracking number has not arrived within 4 weeks or more. Subsequently customer will receive shipment and we are out of the money. Our attempt to get clarification from Paypal impossible. We get only referral to the written rules which do not address some of these possibilities. We would like to bring to responsible people at paypal some scenarios that are not even thought of at paypal but are coming up more frequently on international shipments. Unfortunately that is why we have not gone with paypal with credit cards which take up 2/3 of our business. There needs to be a closer relationship with higher volume customers. We also limit our volume to international customers to countries where we know that customs tends to hold up shipments sometimes for weeks. I get calls from Paypal to get our credit card business too, but these poor fellows have no clout either. Too bad!

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Re: Chargeback issues on international orders

Chargeback issues on international orders