Dear Papal,
I had a customer say that I sold him a item that he received that wasn't what I describe. I have no idea why he filed the claim, since I put on my description that I will refund the money if the customer isn't happy. I have 100% feedback and I do everything I can to keep that status. I emailed the customer. Told him to send the item back and I will OK the refund, but told him to go thought me first. No responds to 4 email. I escalated the claim just like paypal instructed me and they refunded his money WITHOUT evidence of shipping the item back. NOT FAIR to a long time customer. I've sent 3 emails to the buyer via the email Paypal sent me with no responds. I find out from 2 other seller that the buyer is a con and will do this repeatedly till Paypal and the Seller stop trust him. HOW IS THAT FAIR!
Ike
Hello (seller), After careful consideration of the evidence provided in the case detailed below, we have completed our investigation and decided in favor of the buyer. Under terms of our User Agreement, we have debited the following amount from your PayPal account as a refund to the buyer: $91.95 USD ----------------------------------- Transaction Details ----------------------------------- Buyer's name: (buyer)
Transaction ID: 74539407T07720022 Transaction date: Dec 7, 2010 Transaction amount: $91.95 USD Your transaction ID: 4UE39029JD8826221 Case number: PP-001-171-965-011 Refund amount: $91.95 USD
... View more