I am SO, SO disappointed in Paypal's seller protection and resolution center. I am a SAHM and sell on ebay only occassionally. I just had a buyer open a case against me claiming their item did not arrive. I do not have my own scale and since USPS charges an additional .80 fee to buy delivery confirmation at the Post Office, I did not buy it... to keep my shipping costs lower. I sent the item in a clearly marked, reinforced envelope which was never sent back to me as undeliverable. I KNOW that the buyer received the item. They did several suspicious things before filing the claim...they threatened negative feedback several times even though I encouraged filing a claim, they said they would accept a partial refund (who does that if you think you have been ripped off), AND their feedback on ebay is marked private which means they cannot sell and cannot be given negative feedback because buyers are protected. I have no way of reading feedback comments to see if this has happened with this buyer before, which I think is HIGHLY likely. I filed the postal receipt to paypal along with messages between buyer and seller so Paypal could see how strange some of the comments were from this buyer. NONE of it mattered... they automatically gave the buyer a full refund PLUS I had to pay an additional .63 fee for the refund. I have been totally RIPPED OFF by this buyer and by Paypal! I am so disappointed that it is so easy for a buyer to claim an item was undelivered. I had no idea that you HAD to provide tracking to even be considered for seller protection. You would think a postal receipt with city, state, zip and date when it is the ONLY time you had sent something to that place would get you somewhere!! Again, so, so, disappointing. I have no recourse and feel totally ripped off. The appeals process is non-existent if I cannot provide tracking. Don't you think I would have included that if I could?? I guess I just have to pay for tracking each time I ship something and be more aware of all of the crazy fees paypal charges even when a refund is given!! This has been a hard lesson learned.
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