Thanks for this information. However, when I tried it, all I get is the automated response, which tell me "All our agents are currently offline. Please try again during business hours." It is 1:15pm EST here in Indiana, not sure what time zone they work in, but it should be during business hours anywhere in the United States! I have a feeling they have taken down any ability to do "chat" with a live person, just for this reason! When I asked what the business hours are, the "automated idiot" did not know, or would not tell me what they were.
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