PayPal Community

Hi there Kokocentury,   What classy-diva says is correct but if the payment was email on an old PayPal account of yours, all is not lost. We can help getting the funds from the old account to new one. You will need to contact Customer Services so we can sort the problem for you.   I hope this information helps you Wayne  ... View more

You had the incorrect email address on the listing, to check this go to the sold item. click relist/sell similar and scroll down to the payment receiving email address. Can you add it to your PayPal account and have access to the email address so you can confirm it? If so add it to PayPal confirm it and the payment will appear.   If not ask your buyer to cancel the payment at their end and send them a money request from within PayPal for eBay items.     ... View more