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since ‎Sep-08-2011
DragonDrums
DragonDrums Contributor
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Re: So-called "unusual activity" forcing password ...

by DragonDrums Contributor in Managing Account Archives
‎Mar-04-2020 01:08 PM
6 Kudos
‎Mar-04-2020 01:08 PM
6 Kudos
It's the same desktop in the same location, each time. On the rare occasions I use my phone or tablet, I don't get that message. Only when using the desktop. ... View more

So-called "unusual activity" forcing password chan...

by DragonDrums Contributor in Managing Account Archives
‎Mar-04-2020 12:58 PM
3 Kudos
‎Mar-04-2020 12:58 PM
3 Kudos
Every 3-4 weeks, when I login, I get a screen that says "We noticed some unusual activity on your account. Please help us keep your information safe" and then I'm forced to change my password.  Every inquiry I've made, both by phone and the message center, has resulted in them telling me that there is NO unusual activity, but they can't explain why I'm given this message.  Has anyone else been getting this?  I understand the need for security, but making customers think their account has been hacked is not very professional! ... View more
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