You are correct. Paypal seems to be a crook's best friend, since Paypal will do nothing about, for example, a 30 day money back guarantee that the seller refuses to honor. Apparently, to quote Paypal, "As stated in our User Agreement, the claims process only applies to the shipment of goods." You see, your sitaution was that you DID get a shipment, albeit is an illegal copy. But you did get a shipment, that is all that counts apparently. According to Paypay refunds do "not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or issue a refund." So unless one doesn't get a physical shipment I guess that is it. This is not customer service. If I had known that frauds and crooks have a friend with Paypal policies, I would have never used Paypal to purchase the software I purchased. If I paid with a regular credit card, the bank would have refunded the the amount. In my case $69.95 No more purchases with Paypal, at least when there is a choice. And I will let others know this so they do get caught in these unethical policies. Our site gets abouyt one million hits per month and we have a Hall of Shame. At least we will be able to warn a few.
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