Hi all, First off, TL;DR: I opened a dispute about a damaged item, was told by PayPal the seller accepted a refund deal, after I returned the item and it was received, my case was denied. I am now left without refund and my item. I purchased a wetsuit from a private individual, who described it as "like new, only used once". When I received the suit, I noticed the wrists had been cut and restitched. For this particular wetsuit style, it was a major alteration that he made no mention of. So I believe that covers both of the below conditions of the purchase protection eligibility: The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it. The item is unusable in its received state and was not disclosed as such. After I spoke to him about it, he admitted it was undisclosed, but insisted that it didn't change the functionality of the suit and refused to refund me. I opened a dispute through PayPal and within a few days was told that he had accepted a deal for a full refund in exchange for return of the suit. I gladly packed it up and sent it to him, and a few days later after the package was confirmed by FedEx to be delivered, he denied receiving it. I posted all of the delivery confirmations and information I received from FedEx and waited for him to share info with PayPal. A week or so later, my dispute was denied in his favor because, "we have found no evidence that the item was misrepresented"... I appealed this decision and spoke with customer service about the fact that I had already returned the item. The agent assured me that the dispute system shouldn't have asked me to return the item AND deny my dispute, so she appealed the dispute for me and added in the info that I was asked to return the item BY PayPal, as the seller had agreed to a refund deal. Two days later, I was told my dispute was denied again, but this time it says, "The case was closed as this transaction is ineligible for PayPal Purchase Protection." At this point, I am left without the item and without the refund, which feels entirely wrong. I spoke to another agent and appealed the decision again, but I am skeptical that anything will change. I'm not sure what other information to provide or how else to escalate this issue?
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