On April 27th I received an email push notification about a charge that I did not recognize. On April 28th I signed into my account and saw that my account language had been updated to a foreign language that I could not read and a number was added to my account that I did not recognize. I used google page translate to change the language back, removed the new number and then changed my password. When I filed a complaint about the unauthorized charge, I keep getting a response from Paypal with the following "Thank you for reporting this case. After our review, we found that certain transactions weren't unauthorized and hence couldn't be covered by PayPal Purchase Protection." and they closed the case. I am 100% positive my account was hacked, but I'm now blocked from reporting the fraud again. Is there another path forward here? I've been a customer for 12 years and this is the first time I've had an issue with a charge. I'm very disappointed that this is the response and considering closing my account.
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