I just want to share my experience with CCMOM.com today and how paypal is not protecting the users.
On Sept 10 2023, I saw ads from Instagram for very cute kids clothes and I gave it a try since the website says that it has 30 day return protection and they take money through paypal which I think it is a safe transaction.
On Sept 24 2023, I received items, they was completely different than the website. I was pretty mad and contacted website right away. They offered me 20% refund resolution first which I have no intention to take it. The products I received are useless and I want to return them. I kept asking the seller for return address and I want to ship them back. The seller finally provide me an return address which is in China!!!
[Removed], Gongshu District, [Removed], China zip code [Removed]
Up one checking the usps shipping cost, it cost almost same as my total refund to ship it back.
On Oct 5 2023, I have no choice but to escalate a case to paypal and paypal wants me to ship it back to China for the seller
Around Oct 15 2023, I have called in customer service and explained my situation and the representative assured me that if the seller can't provide me a return label by Oct 17,2023, the case will be closed in my favor!!
On Oct 19 2023, I did not see case gets updated and called in again. This time the story complete turn to a different way. The representative and her manager told me due to policy, I have to ship it back to China in order for the case to proceed!!
I feel the paypal has no protection against scam!!! The oversea seller can sell you any **bleep** as long as it delivers and gave a return address which will cost you a fortune to return and makes the refund meaningless.
I will have to raise this issue with credit company now. I need protection but Paypal is not offering!!! Be aware!!!!
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