PayPal Community

@jodranent    Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware. 1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth. 2. No contact telephone number. if you click on contact the most you will get is webmail or an email address. 3. Rarely company address information. 4. Great pictures of items at bargain prices that turn out to be tat. 5. Fake reviews. 6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over. 7. Send fake tracking numbers to win item non receipt of item claims. ... View more

Hello @zhiweipipi172,  Welcome back to the PayPal Community!  I understand you've been asked to supply documentation of where you purchased your item, and I'm sorry for any confusion caused. If a response is not provided within the case, the case may automatically close without a refund. In this situation, I recommend responding to the case exactly what you mentioned here, that it was purchased on Facebook, and the seller has removed the listing. If there's any chance you have a screenshot from when you made the purchase, please include it in your response.  I hope this helps!  - Meghan ... View more