I ordered a photo camera part from a US-based webshop. I got suspicious when the confirmation emails and the PayPal page used different company names, which worsened when the quick order confirmation wasn't followed up by any order status info and the seller didn't answer my emails (what's more, the email on the webshop page was dead). Checking the addresses of the different companies only boosted my doubts: they were all over the US but in apartment block flats or isolated farms. But what was most suspicious was something I initially put down to a coding error: when the webshop forwarded me to the PayPal payment page, the auto-filled data had my email address with a typo, which I corrected, but had I not, I would have created a new PayPal account with my credit card data which the fraudsters could have gotten control of if they registered that email address. So I went to Paypal's Dispute Center. PayPal instantly paid me back in full, and then I heard nothing for 20 days when the case was closed.
Now I got an email from PayPal (from a real PayPal email address, not a fake) claiming that the seller claims it delivered the product, asking me to cancel the reimbursement if I am satisfied. But I didn't get any product. The case detail page contained a link to a FedEx tracking page. This was about some package that was sent to someone else (a completely different name from mine) in some other (nearby) city a few days ago!
In conclusion, this seller is not only not delivering and likely looking to steal credit card data, but is also sending PayPal fake tracking data. Unfortunately, I could not find something applying to this case in the Dispute Center, and PayPal seemingly set up barriers to contacting them on issues not fitting into their very narrow case definitions. Any ideas what I could do to get them to look into this?
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