This is still completely unresolved. The 72 hour period has come and gone, and nothing from PP. How is it possible that a major Platform like PP has absolutely no customer service? I've done multiple chats, all with the same generic response. I clicked through the various 'contact us' methods, and twice got a number to call and an individual code to enter. Both times, calling the correct number, entering the code, having the automated teller say they recognized my number, I could not get a live person on the phone. Just the same language again and again. This is insane. If a $15 transaction looks wrong to Capital One or Amex, they call and text. If I call back, there is a representative on the phone immediately. No extensive menus to click through, just immediately a live person. My transaction with PP is $850 they are holding as pending. And no mater what I try, I can't get a live person to respond, over the course of three days. Absolutely nothing other than generic language in automated chat, and automated phone. I'm not desperate to receive the funds...the bigger issue is that since PP is not releasing the funds, I'm not shipping to the buyer. This is irreparably harming my reputation as a seller on the hobby forum where I listed the item. Why is it PP's policy to make it so difficult to interact with a live person? Do they feel they need to be more difficult guardians of the gate than major players like Amex? Is there some threshold before they will treat you like a real person? I probably have $50k per year in PP buy/sell and family. Granted that's nothing compared to my credit cards....but still why the talk to hand philosophy at PP when banks and credit institutions are begging for business, and loaded with customer service. When/if this transaction clears, PP have lost me as a customer forever.
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