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since ‎Jul-14-2023
Country: Australia
Type: Personal
colacolb
colacolb Contributor
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Re: Seller offers refund but wants me to post scam...

by colacolb Contributor in Security and Fraud
‎Aug-21-2023 04:18 AM
1 Kudo
‎Aug-21-2023 04:18 AM
1 Kudo
@AuntieCazza I went to: https://www.paypal.com/au/smarthelp/contact-us and clicked 'call us'. Gives me the phone number: [removed] (I'm in Australia) ... View more

Re: Seller offers refund but wants me to post scam...

by colacolb Contributor in Security and Fraud
‎Jul-19-2023 12:39 AM
‎Jul-19-2023 12:39 AM
Hi Bindu, I did not close the case- PayPal did automatically. I reached out to PayPal via phone and the agent helped me to my satisfaction. Options included reopening the case and sending the item back and receiving compensation for the postage, noting this is my first dispute after about 20 years of using PayPal. The phone agent was very helpful. ... View more

Seller offers refund but wants me to post scam ite...

by colacolb Contributor in Security and Fraud
‎Jul-14-2023 04:07 PM
‎Jul-14-2023 04:07 PM
Hi all, I submitted a dispute that I escalated for review. The seller immediately offered a full refund, I believe to prevent the case from being reviewed by a PayPal person. However the condition of the refund is to post the scam items (jeans) to China at my own expense and I get the refund when they receive the item back. The messages I got from the PayPal system were also really confusing, and I thought I was waiting for PayPal to review the escalation but I logged in to check and apparently I have to respond to the seller with a photo of my tracked postage of the item back to them by tomorrow otherwise the case is closed. The whole thing was a scam, as I've since googled and discovered this is a fraudulent website that sends inferior products (paid 75USD, they are not wearble, and the tracking said the jeans were being sent from the US... then got delayed for 7 weeks due to "a customs issue"). I suspected they were coming from China and sure enough I have to return them to China. How can I get PayPal assistance as there's no option to actually have this dispute reviewed now a refund is offered. It's a scam to even have to post it back, esp at my own expense and I need someone to actually review the case. Can a second dispute be lodged once this one is closed? I've never had to dispute anything on PayPal before and am quite concerned about not being able to speak with a phone or chat agent. ... View more
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