PayPal Community

Hello @tranthileha,    Welcome back to PayPal's Community Forum. I'm sorry to hear you've run into some issues transferring your balance out of your PayPal account. While I understand this isn't a payment decline, I'd first recommend trying the steps listed in this Help Center article such as confirming your bank, card, and email, checking for any account limitations, and making sure your card and bank information is up-to-date. If you're still running into issues after that, please reach out to our Customer Support teams for assistance.    Best wishes!    - Jon K ... View more

@tranthileha    Create a Word Doc or pdf explaining why you do not have the requested information. Once you have created this, you should be able to upload it to resolve this step. It is not guaranteed that it will be accepted, but providing this will allow the step to be resolved and once all steps have been completed, the account will move into review. ... View more