we are a small business from china that we sell on etsy.we must use paypal to get the money.
we have disputes that we have strong proof for delivery.
1. client's confirmation to get the delivery.
2.client's email for changeing the address.
3. clients delivery pictures
case A, paypal still refuned the full amount money to the client, and we can't do anything.
ok, as they said, we are against the paypal rule that we can't send to the packages with the different address from etsy order.
we got the lesson.
case 2, etsy has all the delivery tracking information for delivered tracking.
client told us that they got the first package, and how may packages that we sent to them?
we told the client, we sent 3 packages. etsy shows clearly the 3 packages delivered.
the client said that they can't open the the tracking package with chinese? the client lied that we didn't response to them after they talked with us for the package tracking?
paypal said that we have high risk and closed our account on monday morning. in the world, only paypal works on sunday..
paypal does damage our fame and our business, what can we do except find a lawyer for this issue?
any suggestions.
the case 2 is still waiting for the reply from the client that we just sent them the messages with the detail tracking from etsy and the english tracking website.
now we have the delivered pictures from the carrier with their address number on the picture at their front door.
now our paypal account was closed.
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