I own a Short-Term/Vacation Rental business. I had a guest lie about his age and stayed at my property, he paid through air bnb. He left me a five-star review after he completed his stay. I collect Security Deposits through Paypal. which is what the guest disputed. I escalated the issue because talking to him is useless. The guest Damaged a bedframe that cost $287.77 to replace. I attached the receipt, proof of a completed stay/Services and proof that he was happy with his services. Mr. Banasik's lease with my SECURITY DEPOSIT PROVISION ON page 1 and page 2 (which says the security deposit is refundable unless any excessive cleaning or damage is done to the property) and the notice to impose a claim on his security deposit which included the booking details, property address, an itemized list of damages, pictures, and even the Certified mail receipt(since I sent this "the notice to impose a claim" via certified mail). Lastly, attached is a receipt in which I spent 287.88 on a new " Platform bed frame with attached headboard". I only kept 200.00. the amount of the security deposit.
He then filed a claim that issue being: Not as described
a note saying: he was scammed and lied to please cancel payment
"Item details:
Item name: Air BNB Item description: Air BNB Issue: Not as describe buyer reported that they weren't satisfied with the service"
A representative was helping me with this issue, she was supposed to email me throughout and also monitor the whole situation since this was the 3rd time I called and they said they would fix it. but I never got the emails from her, & the same thing happened. & now I am out 200$ and I'm scared to use PayPal to collect Security Deposits.
But regardless this is ridiculous.
Anyone know what I should do?
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