I am BEGGING for someone to assist me on this. I got off the phone from a half-hour call with PayPal customer support and they were *not* helpful whatsoever.
I have a PayPal Mastercard with Cashback Points tied into it. Today, I tried redeeming $112 that I had saved up with the card.
The PayPal site gave me an error after I input the amount I wanted to redeem and told me to try again later. So, I reloaded the page.
The amount I tried redeeming is gone from my Cashback Balance and is nowhere to be found elsewhere on my PayPal at all.
1. I tried calling Customer Support first.
2. They redirected me to Mastercard Support since they told me that they're the ones who handle the points/cashback rewards.
3. Mastercard Support "verified" that I redeemed $112 today—if that's the case then why don't I see it anywhere? I let them know exactly that and they redirected me back to Customer Support since they handle "balance" issues and anything of the sort.
4. Once I got back to Customer Support, they redirected me to yet ANOTHER dept. I forgot the name of this one.
5. This department asked me for my PayPal Mastercard card number, which I gave. THEY TOLD ME THE CARD WASN'T IN THEIR SYSTEMS. Yep, the credit card that PayPal themselves issued to me years ago which I had been using just fine wasn't showing up in their records. The assistant brought over their supervisor & lead operator to help check but nobody could resolve it.
6. They told me they'd redirect me back to Mastercard Support. I told this dept. that the Mastercard Dept. already tried, and the response I got was that if the Mastercard Dept. couldn't figure it out, then there's not much else they could do.
Are you for real? Is this a glitch on PayPal's end or something? I'm short $112 on reward points that I'd been saving up for months now and nobody can figure out where they went.
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