So I set up my own business account a while ago to connect to my Ko-fi, in order to receive donations/tips as a content creator (not streaming, just making art). Some of the initial tips I got were put on hold by PayPal, which is reasonable since that was while the account was still very new. But I noticed the transactions have the option to add tracking. That should only be for physical products, not for services/intangible things as in this case. There is no option for me to mark the transactions as being for a service, and PayPal seems insistent there is some sort of shipping that has to happen here.
I already found this article in the PayPal Help, but it seems to be out of date. There is no "Get your money" option, and there is no way to select any sort of "Service or virtual product" option for the transaction. Selecting the "Add tracking" option does not give a further option to mark it as a service/digital good/etc.
Also, the order status cannot be updated to Completed, Pending, or Canceled like it says in the article. Instead I have Shipped, In Process, Hold, Returned, and Order Processed. Otherwise there is only the option to Refund or Archive, and I'm assuming neither of those will help with the problem.
Is there another method to mark a transaction as being for a service or digital good? I'm afraid PayPal may see this as suspicious activity and limit my account if I don't take care of this soon.
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