PayPal Community

I notice on PayPal Status Updates page there is a scheduled maintenance to be carried out on the 24th of Feb 2023 as per below. I have yet to receive any update from PayPal, i wonder if the below maintenance will resolve the issues that we are all facing? Scheduled Maintenance Initial Notification: PayPal Live Site Maintenance (PP-LIVE-65161) Maintenance Start: Feb 24, 02:00 UTCMaintenance End: Feb 24, 05:45 UTC Affected Products: Online Checkout Retail Checkout > Mobile In-Store, PayPal Here Homepage > PayPal Initial Notification: Maintenance Window: Thursday February 23 from 8 pm PT to 11:45 pm PT   During the maintenance window there will be up to 3 minutes of 100% service unavailability resulting in the following impact:   Higher than normal transaction declines Merchants may encounter an increased number of "10001 - Internal Error" and/or "520002 - Internal Error" responses for API calls PayPal users may also experience errors accessing the PayPal website (https://www.paypal.com) and/or the PayPal checkout flows. PayPal REST APIs may result in HTTP 500 errors PayPal Here, Point of Sale, and Mobile In-Store payments may not complete Merchant's Store may not be available in the PayPal Consumer App Partners can also expect 100% impact for up to 3 minutes ... View more

No update from PayPal. It has been more than 3 weeks and we are still experiencing failed transactions daily. We are currently losing thousands of pounds each week. This is not acceptable and we should be compensated for this loss. Absolutely shocking service by PayPal ... View more

This is the response received from PayPal technical support to the existing problem processing card payments using the Direct Payments API integration.  They have acknowledged there is a current issue processing card payments. This really is not good enough. We are experiencing a high level of failed transactions daily. We are now looking elsewhere for card processing companies as PayPal's service has dropped dramatically in recent months:   Hi, Not as of yet. But I can assure you that as this is a wider-spread issue in the UK specifically that we have a number of eyes on this and are consistently requesting tangible updates. Once I do have something to share, I will be certain to get back with you right away.  Thank you! Sincerely, Carlos Global Technical Support PayPal ... View more

We have already contacted Merchant Support and provided them with screen recordings of the failed transactions. They have recognised a problem within the UK on mobiles, desktops and laptops for most browsers. Customers using a mobile to checkout through the Direct Payments API enter their card details and after submitting are redirected back to the PayPal login page even though their card is not linked to PayPal. Customers using Desktops and Laptops receive a warning symbol after submitting their card details and rediverted back to the cart to enter their card details again. This is very frustrating as we are experiencing multiple failed orders due to an issue with PayPal. We have not been given a lead time when these issues will be resolved. ... View more