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since ‎Jan-10-2023
Country: United States
Type: Personal
cllmetatrsld23
cllmetatrsld23
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White overlay on top of authentication so can't lo...

by cllmetatrsld23 in Managing Account Archives
‎Jan-10-2023 06:59 PM
1 Kudo
‎Jan-10-2023 06:59 PM
1 Kudo
For about a month when I try to make a payment, whether via the Facebook app, or safari, or in the Paypal app itself, I can't make it to the authentication code screen. I can see it, but there is a "processing" overlay on top of it, so I can't actually enter my authenticator code. I deleted the app, restarted my phone, deleted paypal from my authenticator, added the app back on my iphone and same result. I can log into paypal on my desktop using text authentication, but it won't let me change my password, I don't have the option to turn off 2 factor authentication under Settings/Security, and it won't even let me change my authentication method to text or setup my autenticator app again. I click 'update' and it just sits there; nothing happens.    Ultimately, I use Paypal solely on my phone so needless to say, Paypal isn't my #1 payment method anymore. ... View more
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