@jayg0023 Credit card chargebacks/bank reversals are difficult to win and are decided by the financial institution, not PayPal and may not require buyer to return items. Since the chargeback is for Not As Described, sellers are not covered under PayPal Seller protection. You can go the small claims court route. The buyer can choose the venue they want to dispute at, the only caveat is that they can't file disputes at all 3 venues simultaneously; one at a time only. In your case, the buyer choose to go directly to their financial institution for a more definite win without the hassle of returns.
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