MMarchenko

MMarchenko · ‎Mar-14-2023

Fatony, We are not involved in any carding, we are always open to interaction with law enforcement agencies and we do not hide from anyone. In the first message, I wrote that I was ready to contribute my $500,000 to secure guarantees (for PayPal) - this is not at all what you can ever hear from carders and scammers.

MMarchenko · ‎Mar-14-2023

Fatony, Most likely you have confused me with someone else. 1) I do not live in Russia (it is simply unsafe due to the fact that mobilization is taking place in the country and, like any man of military age, I can be drafted into the army). 2) I do not and have never had any companies in Cyprus. Although it is a good idea to open a company within the EU, I will most likely do it this year. 3) I have never written anywhere that I support Ukraine and I have never written anywhere that I hate Russia. It would be simply not clever of me, because in this case it would not be safe to return to Russia (and in Russia I have many relatives and friends whom I will definitely visit someday, both as in Ukraine).

MMarchenko · ‎Feb-07-2023

@Anseman93 thank you very much for your comment and critique. I reviewed your case, and as I see you have been using our website for several years and have made many orders, I am very pleased that you have been with us all this time. About 90 employees from Ukraine and 50 from other countries - Russia, Kazakhstan, Latvia, Mongolia, Bulgaria work for us at FunPay, that's a lot of people. Therefore, we, of course, have problems with support sometimes (but not as bad as PayPal). I would also like to point out that 3 problem orders in a few years (given that you use FunPay all the time) is not that much in relation to the total number of your orders. However, even these problems should not be. #QYBFXDC7 - as I see, today the dispute on this order was resolved in your favor (I did not take any action on this matter) Orders #YFJN6AJH #LLV5FDAP are quite old and the issues with them have not been resolved (our fault), however, at the moment we have resolved them. I am very glad that you wrote and I was able to help you with your situation. This allows us to improve our service. "there's a direct link to their website" Yes, I wrote about it in my very first post. And that's exactly how you came to this thread. Placing such a link is very positive and correct: publicity and public discussions are very good. "same with trustpilot" Yes, this is how we collect our reviews on trustpilot: after each order, we ask each customer to leave a review. TrustPilot itself recommends collecting reviews in this way, please read article on their website: https://goo.su/ye0Wbz "bot russian accounts" As a matter of principle, we do not use bots or any unscrupulous methods of gathering reviews. Also, we have never paid anyone for review. All of our positive reviews are real and written by real customers.

MMarchenko · ‎Feb-06-2023

@GlobalGameTrade Please, write ticket in our support system, and leave a mark "to Mikhail" (and write your contact details there)

MMarchenko · ‎Feb-06-2023

@BFeely Thanks for the great question. "Is it even helpful that you are bringing up competitors? What if it leads to PayPal terminating accounts with them too?" We always follow the rules of payment systems and banks very strictly. If this activity is unacceptable for PayPal, then we respect its decision and in no case want to insist on our cooperation with PayPal. To reiterate, we respect any decision by PayPal and we respect PayPal's freedom to choose the permitted areas of activity for its platform. If PayPal does not want to work, for example, with computer games or online cinemas, or hot dog stores, we respect this decision. Therefore, if PayPal decides not to work with our industry (and blocks all such websites, like g2g.com), it will be very sad. But we will respect this decision and it is unlikely that you will see me on this forum again. But at the moment, we have only a deep misunderstanding, and nothing more.

MMarchenko · ‎Feb-06-2023

@BFeely Yes, it's rather strange. By the way, this is not the first time I have encountered this: sometimes people just copy other people's messages (especially when it comes to supporting someone). This is especially often observed in the comments to various YouTube videos (especially with political overtones). But it is also possible that this is a malicious attack from our detractors (who are present in this thread, as you can see), because nothing ruins a reputation like cheating accusations. And of course, if we are talking about some kind of real cheating, then there would be no point in using some kind of bots: the topic does not have 1000 comments a day, but only 1-2. It would be nice if the moderators checked all this.

MMarchenko · ‎Feb-05-2023

@GlobalGameTrade Thank you for your advice. The fact is that we do not set ourselves the goal of returning the blocked money somehow faster, and in general it is worth noting that there were very few of them on our account - only about $60,000. Our point is to clarify the situation together with PayPal employees (unfortunately, in the support service they do not answer questions and do not make contact, which is very strange for us - this is the first time in my life I have come across such a strange position). We have no conflict with PayPal, we wish to work calmly and strictly comply with all PayPal rules.

MMarchenko · ‎Feb-05-2023

@BFeely Thank you for your interest in our topic, it is always a pleasure to talk with an intelligent interlocutor. "Does the PayPal TOS say anything about the nature of the business in question? I do presume however you cannot comment on the specific site due to the privacy policy however?" When we planned to connect PayPal on our website, we carefully studied the PayPal TOS and AUP with our team of international lawyers and did not find any direct ban on the services that are presented on our website. PayPal Singapore also hosts our main competitor, g2g.com, and they have absolutely no problems. The Singapore branch of PayPal also operates in the UAE. It is absolutely clear that our activities do not violate either PayPal's TOS or AUP, this can hardly be a subject of discussion.

MMarchenko · ‎Jan-19-2023

Bfeely, thanks for your comment. "most of the comments requesting unbamning of this merchant's account are from traffic directed from the site" Yes, that's how it is. I wrote about this in my very first message, I do not hide it in any way. In my opinion, this is absolutely correct and normal. They are PayPal users just like you and me. "Sites like TrustPilot and MyWOT are getting flooded with positive reviews due to the astroturfing campaign run by OP." This is not true. There are both positive and negative reviews. After each order, our service provides links to TrustPilot and MyWOT. This is absolutely normal and absolutely correct. Moreover, Trustpilot itself asks websites to collect feedback in this way. "reselling and other TOS violations" It is possible that some of the services that our site offers actually go against the TOS agreements of some games. However, it is absolutely legal, which was confirmed by the European Union court (I previously provided a link to the court decision, however, it was removed by the moderators of this forum. I can send it to you in a private message if you are interested.) A lot of companies that use PayPal have a lot of different disputes (for example, patents disputes like Apple) and all this is not in the competence of PayPal. "violations of the AUP" There is no direct ban on our activities in PayPal AUP. All our competitors use PayPal absolutely freely and without any problems. If the AUP had such a ban, we would not even think of connecting PayPal on our website. It would be nice if PayPal would clarify its position and list this activity as prohibited in its AUP, but so far this has not been the case, so the position of PayPal remains unclear to us.

MMarchenko · ‎Dec-17-2022

Thirdly, regarding the services sold on our website. At the moment, absolutely all websites that provide such services have PayPal as a payment method. For example: g2g, overgear, and in general absolutely all others. I think PayPal allows this as it is a completely legal business activity and there is nothing wrong with it. I would also like to draw your attention to a Court of Justice of the European Union decision that expressly allows such activities: [removed]

MMarchenko · ‎Dec-17-2022

Secondly, regarding the comments in this thread. We get them in the following way: on our site, the payment via PayPal is still available, but when you try to pay, you are redirected to this topic. We have thousands of buyers, which is why the topic has so many views, but as you can see, only a few write comments. And they are all real. The forum administration can easily check this, since the login to the forum is carried out through PayPal accounts.

MMarchenko · ‎Dec-17-2022

BFeely, thanks for your comment, it brings a little discussion to our topic. First, I would like to write about the reviews on our service. The fact is that we have a very strict policy and we never cheat reviews. All over the Internet you will not be able to find a single fake positive review of our site. All reviews on MyWot are real. When you write that this is spam, you show disrespect for people, for the authors of these reviews. Our system for collecting reviews works very simply: after each order, the buyer receives a message from us asking him to write a review, which is why some of them write. FunPay is the largest platform for such products and services on the Internet, so it is not surprising that it has so many reviews. You can check the traffic, for example, through similarweb. There is no reason why a FunPay would need to spin up fake reviews or pay for them.

MMarchenko · ‎Dec-14-2022

Dear friends, thank you for your support, I really appreciate it. Indeed, we here are incredibly frustrated with the situation with PayPal, and also with the fact that in such a large structure it is extremely difficult to get qualified support, since the ordinary employees of PayPal do not have access to anything and they cannot make decisions. I really hope that together we can escalate this situation to the decision maker. (Just in order for this situation to be considered by PayPal).

MMarchenko · ‎Dec-08-2022

Dear friends "Glory_Ukraine" and "randomuser12355", to my previous reply to you I would like to add that more than half of our employees lived in the Ukrainian city of Severodonetsk before the war. Our team came face to face with all the difficulties. Our team members lost their homes and were forced to leave. I understand you came to this thread from my post on our Discord channel, so you might as well scroll up the #news section to find posts about these spring events. Therefore, reading you is doubly bitter. Photo of the house of our employee Oleksiy, he works in the dispute resolution department, perhaps he once resolved your disputes.

MMarchenko · ‎Dec-08-2022

Dear friends "Glory_Ukraine" and "randomuser12355". I do have Russian citizenship (and by the way, I have a Ukrainian surname, and I have relatives in Ukraine), I do not hide this in any way. When registering a PayPal account, all the necessary information was provided. But at the moment we are talking about the account of my company in the UAE, of which I am a resident. And since we are talking about Ukraine, I think that it is important for you to know and understand the following: the situation in Ukraine is now quite difficult, and therefore we do not have buyers from this country. People are simply not up to games and not to gaming services. However, we have many suppliers from Ukraine that we pay for the services we sell. People really need this work and it helps them a lot in this difficult time. It is very strange to me that you do not understand such simple things.

MMarchenko · ‎Dec-08-2022

Hello! My name is Mikhail [removed], I'm the owner of FunPay, and I would really like to see at least someone from PayPal read this page from beginning to end. And although we have been working for a very long time, we decided to use PayPal relatively recently, October 8, 2022, when we opened our company in the UAE. It is extremely important for us to use PayPal, because absolutely all of our competitors successfully use it: • g2g • overgear • playerauctions • all others Realizing that PayPal is an unfamiliar means of payment for us, we made it available not to everyone, but only to a certain focus group of our users, which we began to expand over time. Everything was going extremely well and we fully connected PayPal not only for the control group, but for all users of our site, but then a disaster happened: on November 19, 2022, a scammer came to our site who is hacking into PayPal accounts. He did: • 988 fraudulent payment attempts. • Successfully passed 170 payments. He received our services and products, and a day later, PayPal sent us information that, it turns out, all these payments were unauthorized, and the real owners of PayPal accounts are not aware of these payments. We have a top-notch anti-fraud system (which includes both administrative staff and special algorithms), however, we were not ready for this turn of events: we initially thought that PayPal was a secure system, so all our own security systems have been disabled for PayPal payments. We have already taken all the necessary measures at the moment, and this situation cannot happen again. Apparently, the PayPal administration decided that we were somehow connected with this criminal, and decided to block our account without the possibility of unblocking. This is a short-sighted and unfair decision that affects thousands of people - our customers who will no longer be able to pay us. I would like to emphasize a few points in particular: 1) It is not a problem for us at our expense to return the money for any disputes in PayPal. We are ready to bear any losses. 2) For us, any period of HOLD funds is not a problem, we are ready to expect money for 21 days or 180 days - we have large reserves and this does not matter to us. 3) We don't mind taking on PayPal losses that result from carders and other scammers. We understand that PayPal is an insecure and unreliable system, but we are ready to work with it anyway. 4) If necessary, we can deposit a security deposit of up to 500,000 USD to our PayPal account (just for the peace of mind of the PayPal administration). 5) All of our competitors (like g2g, playerauctions, and pretty much everyone else) use PayPal. Our sets of services are absolutely identical. If PayPal believes that certain services on our site do not comply with PayPal policies, then we may remove them. PayPal is very important to us, because buyers trust PayPal and want to pay through PayPal, feeling secure. That's the only reason we need PayPal - it helps us grow our company. We posted a link to this topic from our website so that everyone who wants to pay us through PayPal can read this message and write a comment to our support. Reference ID: PP-L-369344468249

MMarchenko · ‎Dec-08-2022

You may try to call via the phone.

MMarchenko

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