@pojdl Vendor must have a reminder set on the invoice or using a recurring series invoice. If there’s a Invoice number you can give them to pull the invoice up and to deactivate the reminder or recurring invoice by editing it. If it’s a recurring series invoice, vendor has to go to the Recurring Invoices tab on the Manage Invoices page to pull up the invoice to cancel or edit it. In some cases, a line item with a negative amount must be added to close out a partially paid invoice. To cancel an invoice on the desktop experience, find the invoice in your list of invoices and click the More Options icon on the right side of the screen. There is an option of sending customer a notification email about the invoice cancelation. On mobile, find the invoice from your list. Tap the More icon on invoice details and cancel it.
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