My friend and I went to Kohls and she had a visa gift card and she gave it to cashier thinking to use the funds and then pay the balance on her kohls card. The cashier was scanning it and then my friend mistakenly swiped her kohls card. The transaction was paid in full w her kohls charge card. The cashier was talking with another cashier and saying she had trouble with it. ,y friend to use it at a grocery store and they told there was no balance. So I called the vanilla visa company and they informed the balance was made to PayPal. How does this happen? Is she out the money? This is awful as she is a 77 years old woman and I feel the cashier took advantage of her. I feel like going back to kohls and report her. Any advice? Thank you
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