PayPal Community

@MariaTL    Well you didn't contact anyone on here as this is not customer services.   However if they told you to wait 5-7 days then the seller refunded you with an echeque and paypal had to wait for it to clear (sellers can only refund from bank accounts as echeques OR from their balance. Then after its cleared through to paypal then they mark it completed when they have done that from their side and sent it back to your bank or card.   So if you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card. Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long. (Can vary according to country though). https://www.paypal.com/us/smarthelp/article/FAQ1212 ... View more

Hey there @MariaTL,    Thank you for your post in the PayPal Community Forum!    I understand you would like some help with a refund. When a transaction/payment has been refunded, the money will be credited back to the same funding source that was used to pay originally. You mentioned one of the refunds is being credited to your bank account.  A refund to a bank account can take 5-7 business days to complete. If you would like some further information on this, please see: Where is my refund? (paypal.com)    I hope this helps, enjoy your day!  Rebecca  If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Hi @MariaTL and @prathik5059,   One more thing to consider is the length of time after the payment before checking the bank. Activity through PayPal will not necessarily show immediately in your bank or card activity. It can take a day or two to reflect in many cases, or longer in others.   I hope this helps!   Olivia   ... View more

Hello @MariaTL,   Welcome to the PayPal Community Forum and thanks for posting!   I understand your concern about processing the payment via PayPal. Please be informed that whenever a payment is processed, you should always receive a notification to your email or via text message through which you should be able to find the payment method from which the amount was deducted. You can also check your PayPal activity page for more information. If you need any further assistance, kindly reach out to our customer support team through the available contact options on our website.   Regards, Ayesha   ... View more