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since ‎Jun-01-2022
r3v1
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Buyer cancelled the chargeback but resolution cent...

by r3v1 Contributor in Security and Fraud Archives
‎Jun-04-2022 06:55 AM
‎Jun-04-2022 06:55 AM
A few days ago, a buyer called his bank for a chargeback due to a misunderstanding. Since then, the situation has been resolved and the buyer has informed me that the chargeback has been cancelled. It has been 3 days since then and I still haven't heard from the resolution center. Case is still under review and absolutely no signs from paypal. When can I expect to receive a response from the resolution center? ... View more
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  • Disputes & Chargebacks

Re: Buyer charged back stating that it was an "una...

by r3v1 Contributor in Security and Fraud Archives
‎Jun-01-2022 11:53 AM
‎Jun-01-2022 11:53 AM
So what will happen next? Will I just permanently have a negative balance on my paypal account? Is paypal 100% going to side with the buyer? ... View more

Buyer charged back stating that it was an "unautho...

by r3v1 Contributor in Security and Fraud Archives
‎Jun-01-2022 10:57 AM
‎Jun-01-2022 10:57 AM
I am now in the situation that was described in the title. The goods that I sold were digital, so there's no way of recovering those. Buyer called his bank and stated that the transaction was not authorized by the card holder. I find this very very hard to believe. He also made sure to 100% make it impossible for me to recover my goods about 1 hour before paypal refunded his money. Now I am being held accountable by paypal for this. The guy basically ran away with his money and the goods that I sold him and I now have to pay paypal. On top of that, "there are no paypal customer support agents available", so I cannot directly contact paypal to resolve/ask for advice this outside the "Provide Additional Info" button. Bit of a situation and it doesn't help that it is a whole 1.7k euros.   Any advice on what I should do? (clearly, I cannot resolve anything with the buyer)   In case paypal decides that the payment was indeed not authorized by the card holder, what will happen if I don't pay this "debt"?   ... View more
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