Hello, I ordered a phone from OnePlus but then I cancelled the order just 10 minutes after because of availability of different phone. I however couldn't get money back as the order as already in logistics. I was told to wait to receive the order and then ship it back for refund. I received the order on 21st, and sent it back on the same day and it was delivered to the third party warehouse for inspection on 22nd. I can confirm that by the delivery site. However on the website of service requests, it shows the order hasn't been received yet. I was told by the customer staff to wait 5-7 business for inspection and then further 5-7 for refund. However I have a discount on a phone from different company that will expire on 30th, and I don't want that to expire. Plus, I've read reviews of the warehouse it was sent to. It's 2.8/5 for most, with many saying it takes a long time and has terrible service. I'm not sure what to do but I just had this question. Is my case viable for dispute if I don't receive the refund in time? If yes, when should I open a dispute?
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