Hello LisaM424,
Thank you for visiting the PayPal Community. I’m sorry to hear there’s an unrecognized transaction made to your account. When there is unauthorized activity on a PayPal account, typically this means that the password was used to access the account. Please make sure you update your password & security questions and report any unauthorized activity to us. Don’t worry, we offer full protection for confirmed unauthorized transactions. We may take up to 10 business days to review any unauthorized claim and we’ll send you an update via email. Here's how to report potential fraud: https://www.paypal.com/smarthelp/article/FAQ2422. Learn about secure password tips here: https://www.paypal.com/smarthelp/article/FAQ3152. If there are any questions during this process, please feel free to let us know.
Thank you for reaching out and I hope that you have a good day.
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