PayPal Community

boobaa403 · ‎Feb-23-2023

Hello, I have a website on woo commerce, but the website accept card payments in sandbox but not in live environement. my customer say: something went wrong. well take you back to checkout so you can try again. Another customer say that he receive a message that say let's use another card. Could you please help me to fix this? Thank you in advance

boobaa403 · ‎Mar-26-2022

Hello, thank you for your message, but I didn't get 10 days or even 5 min to respond. The buyer open the case, and immediately the case was closed without letting me reply or resolve the issue with the buyer, my question is why I didn't get time to reply, and why did the buyer receive the order and the money together?

boobaa403 · ‎Mar-22-2022

Hi, Thank you for your message, I have contacted support but didn't help. Why? I don't know. I'm under seller protection, but the support doesn't provide any solution. The buyer receives the product and on the same day, he opens a dispute and escalates it. I didn't get any minute to communicate with my buyer. Is the tracking number that shows the item delivered with location and signature, not enough?

boobaa403 · ‎Mar-22-2022

Hello, the buyer receives the product and the tracking shows that the item was delivered with proof of delivery and buyer signature. But I don't know why the support didn't help me to get my money back. I know I'm under seller protection, but why the buyer will receive the product and a refund?

PayPal Community

My website accept card payments in sandbox but not...

Re: Why i can't get my money back?

Re: Why i can't get my money back?

Why i can't get my money back?